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Wiya is an AI-powered platform that unifies digital communication channels and automates customer service to enhance efficiency, reduce costs, and deliver seamless digital experiences.
Founded in Muscat in 2022, Wiya integrates WhatsApp, Instagram, email, websites, and other platforms into a single intelligent system. The platform leverages generative AI to automate responses, streamline workflows, and provide advanced analytics for organizations of all sizes—from government entities and large enterprises to SMEs and micro-businesses.
Our Purpose
Revolutionizing communication management and process automation through AI-driven solutions that enable faster, more efficient services and deliver personalized, 24/7 customer experiences.
Our Vision
To become the leading customer service automation and communication management platform in Oman and across the GCC, empowering organizations to achieve digital transformation and improved service quality.
Key Features
Impact & Market
Wiya supports Oman’s Vision 2040 by accelerating digital transformation, enhancing customer satisfaction, and creating scalable AI-driven solutions for local and regional markets. With no strong local competitors, Wiya is positioned as a first-mover in Oman, with plans to expand into the UAE, Saudi Arabia, and the wider GCC.
